Our administrative team

Your key to an unforgettable stay

Whether it's managing your bookings, giving you a warm welcome or providing you with detailed information about our region, our administrative team is always on hand to meet your needs and support you throughout your stay.

Behind every smile and every interaction, our team is committed to providing you with impeccable service and making your stay an unforgettable experience.

Our guides

Your gateway to authentic discovery

Our team of professional & multilingual guides (Spanish, English, French, Dutch...) and enthusiasts are your key to exploring the riches of our region and enjoying an authentic experience. With their in-depth expertise and contagious enthusiasm, our guides will accompany you on carefully selected itineraries, revealing the secrets of our historical, cultural and natural heritage.

Whether you're a history buff, a nature lover or simply curious about discovering new cultures, our guides will adapt their approach to suit your interests and pace. Their in-depth knowledge of the terrain and local anecdotes will allow you to immerse yourself in the heart of our region and experience unforgettable moments.

Safety

Our priority

Keolis continues to insist: Safety first. We are therefore proud to be the first Belgian mobility company in the passenger transport sector to receive the ISO39001 certification. The award of the ISO39001 standard to Keolis means that the company meets all the requirements of the ‘Traffic Safety Management System’ standard.

ISO39001 certification is an international standard that sets requirements for a road traffic safety management system, aiming to reduce road accidents and improve the safety of road users. Achieving this award is an investment in safety that will benefit both to the passengers and employees. By working together on this initiative, Keolis wants to improve the safety of its employees and customers.

Travel with serenity

Our buses, your comfort

At Keolis Belgium, we are committed to offering our customers an unforgettable travel experience during our guided tours. That is the reason why our coaches are designed to guarantee the highest level of comfort throughout the journey. With comfortable seats, air conditioning and plenty of legroom, our vehicles ensure a pleasant journey, whatever the length or route. Travelling with Brussels City Tours means choosing comfort, safety and peace of mind as you discover the wonders of our country.

High-Quality Earphones

Enjoy every detail with our high-quality earphones

For groups of 15 or more, we provide high-quality earphones without any additional cost, ensuring you don’t miss any of the fascinating explanations and insights from our guides during your walking tour. The earpieces are made from recycled materials and are designed for single use. After each tour, we collect them to be recycled again, reflecting our commitment to sustainability.

At Keolis, we go the extra mile to care for our planet while enhancing your experience.